Privacy Policy

Last updated: 8 September 2026

At Kore Pilates, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, why we collect it and how we look after it.

Who we are

Kore Pilates is the data controller responsible for your personal information.

Kore Pilates
24b Cheap Street
Sherborne
DT9 3PX

Email: info@korepilates.org
Website: www.korepilates.org

Information we collect

We may collect:

• Your name, email address, telephone number and postal address

• Account and membership information

• Class, event and appointment bookings

• Payment and transaction information

• Messages, enquiries, feedback and reviews

• Marketing preferences

• Relevant health or accessibility information you choose to provide

• Technical information, including your IP address, browser type and how you use our website

• Cookie and analytics information

Payment-card details are processed securely by our payment providers and are not normally stored directly by Kore Pilates.

How we collect your information

We may collect information when you:

• Create an account or become a member

• Book or attend a class, event or appointment

• Purchase a membership, service or gift card

• Complete a form or contact us

• Subscribe to our marketing emails

• Use or browse our website

• Choose to provide health or accessibility information

We may also receive information through service providers used to operate our website, bookings, payments and communications.

How we use your information

We use personal information to:

• Manage bookings, memberships, classes and events

• Process payments and administer purchases

• Communicate with you about your bookings or account

• Respond to questions and provide customer support

• Send marketing emails where you have consented to receive them

• Understand and improve our website and services

• Maintain the safety of clients and instructors

• Keep appropriate financial and business records

• Meet our legal and regulatory responsibilities

• Prevent misuse, fraud or security incidents

Our lawful reasons for using your information

Under UK data-protection law, we rely on one or more of the following:

• Contract: when information is needed to provide a booking, membership, product or service

• Consent: for marketing emails and certain optional information

• Legal obligation: when records must be retained or disclosed by law

• Legitimate interests: to operate, protect and improve Kore Pilates, provided your rights do not override those interests

• Vital interests: in exceptional circumstances involving someone’s health or safety

Health information is treated as special-category data. Where you voluntarily provide it, we use it only where necessary to support your safety and participation, and where an appropriate legal condition—such as your explicit consent—applies.

Marketing emails

If you choose to subscribe, we may send you news, studio updates, offers, class information and other Kore Pilates content.

You can unsubscribe at any time using the link in an email or by contacting info@korepilates.org. Withdrawing consent will not affect the lawfulness of emails sent before you unsubscribed.

We may still send essential non-marketing messages about bookings, payments, memberships or changes to services.

Cookies and analytics

Our website may use essential cookies to make it function and optional cookies for analytics, functionality and marketing.

Where required, optional cookies will only be used after you have made a choice through the cookie banner. You can update your preferences or remove cookies through your browser settings.

Who we share information with

We may share information with trusted providers that help us operate, including:

• Wix, which hosts and supports our website

• Booking and membership services

• Payment processors

• Email and marketing providers

• Analytics and website-support providers

• Professional advisers where necessary

• Public authorities when legally required

These providers may only use information for the services they provide to us and must protect it appropriately. We do not sell your personal information.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place as required by UK data-protection law.

How long we keep information

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, including to provide services, meet tax and accounting requirements, resolve disputes and comply with the law.

Different types of information may be kept for different periods. When information is no longer required, it will be securely deleted or anonymised.

How we protect your information

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. However, no internet service can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used

• Request access to your personal information

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Receive certain information in a portable format

• Withdraw consent at any time

• Complain to the Information Commissioner’s Office

To exercise your rights, contact info@korepilates.org. We may need to verify your identity before completing a request.

You can also raise a concern with the Information Commissioner’s Office at www.ico.org.uk.

Third-party links

Our website may contain links to other websites. Kore Pilates is not responsible for the privacy practices or content of those external websites. Please review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy occasionally to reflect changes to our services, website or legal responsibilities. The latest version will be published on this page with its updated date.

Contact us

If you have any questions about this policy or how we use your information, please contact:

Kore Pilates
24b Cheap Street
Sherborne
DT9 3PX
info@korepilates.org